Viet Nam Halongtours Ltd. and its subsidiaries (hereinafter referred to as “Viet Nam Halongtours”) are committed to acting as a responsible corporate citizen. Beyond full compliance with applicable laws, we focus on corporate responsibility in the following key areas:
Employee welfare
Sustainable supply chain management
Sustainable tourism products
Human and labour rights
Environmental protection & climate change
Corporate governance and compliance
To achieve these Corporate Responsibility goals, Viet Nam Halongtours works closely with:
Employees
Customers
Suppliers
NGOs and partners
Local communities at destinations
This Supplier Code of Conduct defines the ethical standards, values, and operational principles that all suppliers must follow when providing services to or on behalf of Viet Nam Halongtours.
This Code forms an integral part of all supplier contracts. Suppliers must ensure that all personnel (whether employed directly or indirectly) comply with this Code and possess the necessary qualifications, training, and expertise.
Suppliers must comply with:
All applicable international, national, and local laws
Industry minimum standards
Any statutory requirements (whichever is more stringent)
Suppliers shall:
Fully comply with all anti-bribery and anti-corruption laws
Refrain from offering, requesting, authorising, or accepting bribes
Avoid facilitation payments
Not provide gifts or hospitality intended to improperly influence decisions
Any suspicious or corrupt conduct must be reported immediately to Viet Nam Halongtours.
Suppliers must ensure:
No discrimination based on gender, age, religion, race, caste, nationality, disability, political views, sexual orientation, or union membership
No forced labour
Freedom of association and collective bargaining
Zero tolerance for harassment, intimidation, or abuse
Access to grievance and complaint procedures
Employees must be free to enter and terminate employment without penalty in accordance with their contracts.
No employment of children under 15 years old (or higher local minimum age).
If local law permits 14 years under ILO Convention 138 exceptions, this applies.
Young workers (14–18 years) must have restricted working hours and protected conditions.
Suppliers must:
Provide safe, hygienic working environments
Prevent workplace accidents and diseases
Provide compliant staff accommodation (if applicable)
Maintain fire alarms, extinguishers, and clear emergency exits
Conduct regular evacuation drills
Suppliers must ensure:
Wages meet or exceed legal minimums and industry standards
No illegal wage deductions
Compliance with legal working hours
Provision of annual leave, sick leave, and maternity rights without penalty
Suppliers must:
Prohibit child prostitution on their premises
Report suspicious behaviour to competent local authorities
A child is defined as any person under 18 years of age, in accordance with the UN Convention on the Rights of the Child.
Suppliers are encouraged to:
Prioritise locally produced goods
Promote local guides, restaurants, markets, and craft centres
Avoid selling illegal historical or archaeological artefacts
Supporting local communities is essential to sustainable tourism development.
Suppliers must:
Minimise environmental impact
Reduce energy and water consumption
Limit harmful chemical use
Comply with waste management laws
Monitor wastewater and solid waste
Reduce emissions and pollution
Suppliers must comply with:
CITES (Convention on International Trade in Endangered Species)
ABTA Animal Welfare Minimum Requirements
Suppliers must:
Acquire animals legally in compliance with CITES
Ensure humane treatment according to the Five Freedoms of Animal Welfare
Avoid wildlife interactions that harm ecosystems
Minimise environmental disturbance
Freedom from hunger and thirst
Freedom from discomfort
Freedom from pain, injury, or disease
Freedom to express normal behaviour
Freedom from fear and distress
Viet Nam Halongtours trusts suppliers to uphold these standards and continuously improve.
Suppliers must:
Communicate this Code internally
Involve employees and stakeholders
Promote adherence within their own supply chain
Suppliers agree to:
Complete self-assessment forms accurately
Allow inspections and audits when required
Cooperate with Viet Nam Halongtours or authorised representatives
In cases of breach (e.g., child labour, environmental violations), Viet Nam Halongtours reserves the right to:
Terminate contracts immediately
Pursue legal action
In compliance with the General Data Protection Regulation (GDPR) (effective 25 May 2018), suppliers must:
Use customer data solely for booking and tour operations
Delete personal data after service completion
Maintain strict data security controls
Not subcontract data responsibilities without written approval
Indemnify Viet Nam Halongtours for any data breach or non-compliance
Suppliers must ensure full compliance with applicable IT and data protection laws.
Viet Nam Halongtours implements health and safety measures aligned with:
WHO recommendations
WTTC Safe Travel Protocols
National safety regulations
Suppliers must comply with minimum health and safety standards as outlined in the official addendum and on our website.
Health and safety standards are subject to change according to local government regulations.
By signing this Supplier Code of Conduct, suppliers confirm their commitment to:
Ethical business practices
Human rights protection
Sustainable tourism development
Environmental responsibility
Data privacy compliance
Health & safety standards
Viet Nam Halongtours remains committed to building a responsible, sustainable, and transparent tourism supply chain.
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